Finding water where it should not be can be stressful. Start with safety, then take the steps you can manage without putting yourself at risk. You do not have to identify every damaged part before calling for help.
First, Check Whether the Area Is Safe
Stay Away From Water Near Electricity
Do not enter standing water near electrical equipment, outlets, or exposed wiring. Do not touch electrical switches while wet or standing in water. If there is immediate danger, leave the area and contact emergency services or the appropriate utility from a safe place.
Avoid Sagging Ceilings and Contaminated Water
Stay clear of bulging ceilings or areas that appear structurally unsafe. Avoid contact with sewage or unknown wastewater, and keep others away from the affected area.
Stop Additional Water Flow if You Can Do So Safely
Use an Accessible Fixture Shutoff for a Local Leak
An accessible supply valve may isolate a toilet or sink. Close it gently only if you know what it controls and can safely reach it. Do not force a stuck valve.
Consider the Home’s Main Shutoff for a Larger Supply Leak
If you know the customer-side main shutoff and it is safe to reach, closing it can limit further supply-water flow. Do not alter utility-owned equipment or enter a hazardous area trying to reach a valve.
Call With the Information You Have
Describe the Location and What Is Happening
Tell us whether water is actively flowing, which room is affected, whether the supply is off, and whether there are hazards. Photos may help only if you can take them safely. For an urgent leak, call rather than wait for a form response.
Understand Repair and Cleanup Responsibilities
Plumbing repair may stop the source without covering drying, flooring, drywall, or other restoration. Ask about the scope and contact appropriate specialists for damage assessment when necessary.
Last updated October 10, 2026.